Shipping & Returns

Shipping and Delivery

For locations within metropolitan Sydney (postcode 2000-2234):

Weight (kg) Shipping & Delivery Cost
0 - 149kg $50
150 - 199kg $100
>200kg $150

For locations within metropolitan Melbourne (postcode 3000-3207):
Weight (kg) Shipping & Delivery Cost
0 - 149kg $70
150 - 199kg $120
>200kg $170

For locations within metropolitan Brisbane (postcode 4000-4207):
Weight (kg) Shipping & Delivery Cost
0 - 149kg $70
150 - 199kg $120
>200kg $170

For all other locations within Australia:
Weight (kg) Shipping & Delivery Cost
0 - 149kg $99
150 - 199kg $149
>200kg $199

All items are delivered with tracking information.

Pickup

Pickup is available from our warehouse in Mount Druitt in Sydney.
When you select this option, we'll email the address and pickup instructions after you place your order and payment has been received.


Returns

If you have received an incorrect or defective item, please advise us immediately within 15 days of delivery so that we can rectify the error at no charge.

We do not offer refund if you simply change your mind. If it is not a Frameshed error and you still wish to return the product:
  • If item is unopened, you will receive a refund less the cost of return freight
  • If item is opened, there will be a 25% restocking fee plus the cost of return freight.
It may take up to 4 weeks for you to receive your refund, but often quicker. (This takes into consideration the time required for us to receive the return, inspect and process the return, and for the bank to process the refund.)
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